FAQ

• Personal and Commercial Use
• No sharing, reselling, redistributing, or posting our mockups blank
• You may not change the color of the clothing items

Model Sizing Information

Please see model sizing details here:

https://docs.google.com/document/d/1XC86pJ4k1OvFU7eO4fVZTWDVWyuwMgcE9_Aa9WpL0no/edit?usp=sharing

• Kindly check your spam and junk folders before reaching out as they can often be found in these folders
• Please check that your order number is correct and correlated with the bundle purchase you are requesting access for
• If you are an old pixieset user, please go here to obtain the link to request access to the new google drive
• Rarely, our system Zapier does hit snags so if you have tried all of the above please reach out to me, I'll be happy to review the issue and get things fixed as soon as possible.

I made a tutorial covering 3 options for placing your designs on my mockups. You can watch it via the link below:

https://youtu.be/5YcWZ_8yLxE?si=hmJupOzCWsEjZUcv

Kindly ensure that you are signed into the account that has access to the google drive folder. This is the email address you used in the access form.

Please reference this google drive tip here

If you have the whole shop you can go to the "Newest Mockups (By Month)" Folder on Google Drive.

For other Lifetime Bundles you can follow our shop on Etsy here and Etsy will send out a notification when we list new mockups.

You can also sign up for our newsletter where we also announce new mockup releases.

Newsletter: https://join.mocksbylittlefeather.com/

You are more than welcome to buy mockups from whichever platform you feel most comfortable with. If you want to purchase from us via Etsy you can do so here.

I created a shopify store to help mitigate any risk that comes with solely relying on the etsy platform (ie. the dreaded bot sweep shop suspensions)

I've also done my best to build my site to be as easy and fluid as Etsy. Mockups are delivered immediately after purchase just like on Etsy as well.

Whichever you choose though, I appreciate your support either way 💕

Due to the instant delivery of digital products returns and refunds are not accepted. However, if there are any issues with your order please don't hesitate to contact us.